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Averting Aggression

Additional Info

This course will help participants identify and understand the factors that contribute to abusive/aggressive behaviour, and help to avoid such incidents arising. Understanding warning signs, the assault cycle and diffusion techniques will help build confidence and can be utilised in the workplace. This course aims to avert aggression; it does not cover physical restraint or self-defence.

Learning Objectives

  • To demonstrate effective communication that shows respect and reduces abusive/aggressive behaviour
  • To recognise and know how to appropriately deal with triggers to abusive/aggressive behaviour
  • To understand the importance of constructively reviewing abusive/aggressive incidents
  • To understand the importance of recording and reporting information on abusive/aggressive behaviour


AB3,HSC22, HSC33
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If you wish to book this training for a group please use the Training Enquiry Form. We occasionally run open courses for people wishing to book individual places. If you'd like us to email you if this course is scheduled to run, let us know and we'll be in touch.

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